Returnable Items 
   
   Items that can    be returned/refunded or exchanged within 30 days of receiving must follow    the criteria as below:
   1. Faulty items damaged/broken or soiled upon    arrival.
   2. unworn and unused item(s) that have not met    your expectation within 30 days of receiving.

Non-Returnable Items 
   
   We will not    accept returns in the following conditions:
   1. Items outside the 30 days warranty    time-frame.
   2. worn, used or misused items.
   
   Notes: All returns must be authorized by the idousas    Team via the Support Center. Returned item without Return Merchandise Form    (RMA) will not be accepted.

Returns Process 
   
   Please    carefully follow our return process to minimize any delays: 
   1. If your item is returnable (see above), please submit a ticket in    our support center stating your:

2.Our customer service team will respond to your request    within 24 hours and provide you with a Return Merchandise Form (RMA) along    with our return address.
   3.Please return the item according to our    instructions on the RMA form and send us return proof in the form of the    tracking number and a valid return receipt.
   4. Once we have received the returned item(s),    we will email you and arrange an exchange or a refund within 3 days.

Return    Shipping Costs 
   
   1. All shipping    fees are at the customers expense. This includes shipping fees for a return    or exchange. Shipping fees are non-refundable.
   2. Please contact your local post office to    confirm the actual return shipping fee. We recommend you use the cheapest    registered airmail method that is available.